jilliwin Privacy Policy – How We Protect Your Data

Overview

jilliwin ("we", "us", "our") operates an online gaming platform at jilliwin.vu, serving players in the Philippines. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you use jilliwin.

By creating a jilliwin account or using the Platform, you consent to the practices described in this Privacy Policy. We take this responsibility seriously — your data is used to run the Platform and keep your account secure, not sold to third parties for advertising.

What Personal Data We Collect

We collect personal data in two ways: information you give us directly, and information collected automatically when you use the Platform.

Information You Provide

• Account registration: Full name, date of birth, email address, and mobile number.
• Identity verification: Government-issued ID details when verification is required for your account or for withdrawal processing.
• Payment information: Bank account details, e-wallet reference numbers, and transaction amounts related to deposits and withdrawals. All payments are in PHP.
• Support communications: Messages you send to our support team, including any attachments or screenshots you share.

Information Collected Automatically

• Device information: Device type, operating system version, and unique device identifiers used for OTP login verification.
• Usage data: Games played, bets placed, session durations, and pages visited within the Platform.
• Technical data: IP address, browser type, and referring URLs.
• Cookies and similar technologies: Session cookies and analytics identifiers. See the Cookies section below for more detail.

How We Use Your Personal Data

jilliwin uses your personal data for the following purposes:

• Running your account: Creating your account, verifying your identity, and processing your login securely.
• Processing transactions: Crediting your deposits, processing withdrawal requests, and maintaining an accurate PHP balance.
• Platform security: Detecting suspicious login attempts, fraud, and unauthorized access. OTP verification uses your mobile number to confirm new device logins.
• Responsible gaming: Monitoring usage patterns to support deposit limits, session reminders, and self-exclusion tools you set on your account.
• Customer support: Responding to your queries, resolving disputes, and investigating account issues.
• Platform improvement: Aggregated, anonymized usage data may be used to improve the Platform's performance and game selection.
• Legal compliance: Meeting applicable legal obligations, including record-keeping requirements related to financial transactions.

We do not use your personal data to serve you third-party advertisements, and we do not sell or rent your information to any advertiser or marketing network.

Sharing Your Personal Data

jilliwin does not sell your personal data. We share it only when necessary to operate the Platform or when required by law:

Payment Processors

When you deposit or withdraw PHP, your bank or e-wallet details are shared with the relevant payment processor to complete the transaction. These processors are bound by their own data protection obligations and are not permitted to use your data for any other purpose.

Service Providers

We work with technology providers who support Platform infrastructure, security, and analytics. These providers operate under data processing agreements that restrict how they may handle your data. They may not use your data for their own commercial purposes.

Legal Requirements

jilliwin may disclose your personal data if required by applicable law, court order, or regulatory authority. In such cases, we will share only the minimum data required and will notify you where legally permitted to do so.

Cookies and Tracking Technologies

jilliwin uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how the Platform is being used. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that support OTP verification for new devices. You cannot disable these without affecting your ability to use jilliwin.
• Analytics cookies: Used to understand aggregated usage patterns — how players navigate the Platform, which pages are most visited, and where errors occur. This data is used in anonymized form to improve the Platform.
• Preference cookies: Store settings like your preferred language or display options between sessions.

Most browsers allow you to view and manage cookies through settings. Removing essential cookies will log you out of jilliwin. For more information on managing cookies, refer to your browser's help documentation.

How We Protect Your Data

jilliwin uses industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse:

• SSL encryption: All data transmitted between your device and jilliwin is encrypted using SSL (Secure Socket Layer) technology. The padlock icon in your browser confirms this is active.
• OTP verification: New device logins trigger an OTP sent to your registered mobile number. This ensures that even if your password is compromised, an attacker cannot access your account without your phone.
• Access controls: Internal access to player data is restricted to staff with a legitimate operational need. Access is logged and audited.
• Automatic session timeout: Inactive sessions are automatically terminated after a set period to prevent unauthorized access on shared devices.

No security system is completely infallible. If you suspect your jilliwin account has been accessed without your authorization, contact support at [email protected] immediately.

Data Retention

We retain your personal data for as long as your jilliwin account remains active and for a reasonable period afterward, in accordance with applicable legal requirements.

• Active accounts: Data is retained for the life of the account plus the applicable statutory period for financial records.
• Closed accounts: When you close your account, most personal data is deleted or anonymized within a reasonable period. Transaction records may be retained for the required statutory period.
• Inactive accounts: Accounts with no activity may be flagged for review. We will contact you at your registered email before taking any action on your account or data.

Your Privacy Rights

As a jilliwin player, you have rights over your personal data. Here is how to exercise them: